We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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Flat pillow for infants, featuring a soft contour design to support developing neck muscles with ventilated latex for cool, safe sleep.
Our sculpted latex shells your neck and shoulders, keeping your spine perfectly aligned so you wake up energized—no more morning aches.
Pick the loft that suits you: medium for dreamy back-sleep comfort, or higher for side-sleep bliss. Finally, a pillow that adapts to your habits.
100+ airflow channels and moisture-wicking latex work together to whisk away heat and sweat—no gel chills, just all-night freshness.
We guarantee your pillow keeps its bounce for five years—or we’ll replace it free. Sleep easy, we’ve got you covered.
Made from natural latex with no harsh chemicals. Any mild “rubber” scent disappears within 48 hours, leaving pure comfort.
Loved by sleepers everywhere. Engineered to resist flattening and backed by rave rev
You may return most new, unopened items within 30 days of delivery for a full refund. To qualify for a full refund, returned items must be unused, unopened, and in their original packaging.
We will cover the return shipping costs if the return is due to our error, such as receiving an incorrect or defective item. If your return is due to a change of mind or ordering the incorrect product, the return shipping cost will be at your own expense.
You can expect to receive your refund within four weeks from the date your returned package is handed over to the shipping carrier. However, refunds are often processed much faster. This estimated time frame includes:
To initiate a return, please email us at info@thailatexpillow.com.au with the following details:
We offer shipping to virtually any address within Australia and internationally. Please note that some products may have restrictions and might not be eligible for international shipping.
All orders are processed and dispatched within 24–48 hours of placing your order. Estimated shipping and delivery dates will be provided during checkout based on product availability and your selected shipping method.
Our standard shipping within Australia typically takes 3 to 5 business days. International shipping times vary by destination and can range from 7 to 21 business days.
Please note that shipping rates for many items are weight-based. The exact weight of each product can be found on its individual detail page. To comply with our shipping carriers' policies, all item weights will be rounded up to the nearest full kilogram (kg).
If you have specific shipping questions or special requests, please contact our support team prior to placing your order. We're always happy to assist!
Is it really 100% natural latex? | Yes – our pillows are made from 100% natural latex, sourced from sustainable farms in Thailand, free from synthetic fillers or harmful chemicals. |
Will it feel hot during summer? | No – latex has a naturally open-cell structure that enhances airflow, keeping the pillow breathable and cool throughout the night. |
Does it support the neck and relieve pain? | Absolutely – the ergonomic design supports natural spine alignment and helps reduce pressure on the neck and shoulders. |
How fast is shipping? | We ship directly from Australia. Orders are dispatched within 24–48 hours, and standard delivery takes 3–5 business days. |
Can I return the pillow if I’m not happy? | Yes – unopened pillows can be returned within 30 days. Just email us with your order number and reason, and we’ll send you a return label. |
Is it safe for kids or the elderly? | Yes – our latex is hypoallergenic and gentle on sensitive skin. We also offer different pillow shapes suitable for all ages. |
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