Thai Latex Pillow Shipping Policy

Thank you for shopping with Thai Latex Pillow. We are committed to delivering your order in a timely, safe, and reliable manner. Please review our shipping policy carefully before placing your order.

1. Pre-Order Shipping

We currently accept pre-orders for our exclusive range of Thai latex pillows. During the pre-order phase, the following shipping terms apply:

Shipping Type	Dispatch Timeframe	Cost	Notes
Pre-Order	30–35 days after purchase	FREE	Enjoy 10% off all pre-order purchases

Note: Dispatch times are estimated and may vary due to international shipping schedules, customs processing, or unforeseen delays.

2. General Shipping (In-Stock Orders)

Once products are in stock and ready to ship, our general shipping rates apply as follows:

Order Value	Shipping Method	Estimated Delivery	Cost
Over $99 AUD	Standard Shipping	2–8 business days	FREE
Under $99 AUD	Standard Shipping	2–8 business days	$9.90
	Express Shipping	1–3 business days	$14.99

Available for NSW, VIC, QLD, SA, and ACT customers only.

3. Regional Shipping (NT, WA, TAS)

For customers located in more remote areas, such as Northern Territory, Western Australia, and Tasmania, the following rates apply:

Region	Shipping Method	Estimated Delivery	Cost
NT, WA, TAS	Standard Shipping	3–10 business days	$22.50
	Express Shipping	2–5 business days	$25.50

4. Order Processing & Dispatch

• Orders are processed within 1–2 business days (excluding weekends and public holidays).
• For pre-orders, the dispatch timeline begins once stock arrives in our Australian warehouse.
• Once dispatched, a tracking number will be emailed to you.

5. Delivery Delays

We work with trusted carriers to ensure prompt delivery. However, delays can occasionally occur due to factors beyond our control, such as weather disruptions, carrier delays, customs inspection (for imports), or high seasonal demand.

6. PO Boxes and Parcel Lockers

We ship to PO Boxes and Parcel Lockers via Australia Post only. Please ensure these addresses are valid and monitored regularly.

7. Shipping Disclaimer

• Estimated delivery times are provided by carriers and are not guaranteed.
• We are not liable for late deliveries caused by carrier issues, incorrect shipping addresses, or force majeure events.
• Please ensure your shipping address is complete and accurate before confirming your order.
• Once an order is shipped, we are unable to reroute the package.

8. Policy Updates

This Shipping Policy is subject to change without prior notice. Please review this page before placing each order to ensure you are aware of our current terms and timelines.

Need Help?

If you have any questions or concerns about your order or shipping process, please reach out to us at info@thailatexpillow.com or use our live chat on the website.