[2 Pack] ROYAL Peanut Shape Latex Pillow (Massage Nodules)

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. To qualify for a full refund, returned items must be unused, unopened, and in their original packaging.

We will cover the return shipping costs if the return is due to our error, such as receiving an incorrect or defective item. If your return is due to a change of mind or ordering the incorrect product, the return shipping cost will be at your own expense.

You can expect to receive your refund within four weeks from the date your returned package is handed over to the shipping carrier. However, refunds are often processed much faster. This estimated time frame includes:

• Transit time for us to receive your return from the shipper (5 to 10 business days).
• Time taken to process your return once received (3 to 5 business days).
• Time taken by your bank to process our refund request (5 to 10 business days).

To initiate a return, please email us at info@thailatexpillow.com.au with the following details:

• Your full name
• Order number
• Reason for return

Shipping Policy

We offer shipping to virtually any address within Australia and internationally. Please note that some products may have restrictions and might not be eligible for international shipping.

All orders are processed and dispatched within 24–48 hours of placing your order. Estimated shipping and delivery dates will be provided during checkout based on product availability and your selected shipping method.

Our standard shipping within Australia typically takes 3 to 5 business days. International shipping times vary by destination and can range from 7 to 21 business days.

Please note that shipping rates for many items are weight-based. The exact weight of each product can be found on its individual detail page. To comply with our shipping carriers' policies, all item weights will be rounded up to the nearest full kilogram (kg).

If you have specific shipping questions or special requests, please contact our support team prior to placing your order. We're always happy to assist!