We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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If you're waking up sore or stiff, it's time to upgrade your support system. The ROYAL Contour Latex Pillow is expertly shaped to follow the natural curve of your neck and spine. With thoughtful details like dual height contours and acupressure nodules, this pillow goes beyond comfort -- it supports your posture, relieves pressure, and helps you start the day right.
The curved design supports the natural cervical curve, reducing tension on your shoulders and upper spine. Whether you sleep on your back or side, this pillow keeps your posture in check while you rest.
Strategically placed massage nodules stimulate pressure points around the neck and shoulders, promoting blood flow and easing stress. It's like a therapist's touch -- woven into your pillow.
The pillow gently guides your spine into a more natural alignment, helping to reduce the muscle strain that builds throughout the day. Wake up feeling restored -- not tight or tense.
"I used to wake up with headaches. Now I sleep deeper, and my neck pain is almost gone." -- Verified Customer
More than a pillow -- it's your nightly posture coach, pain reliever, and relaxation assistant. The ROYAL Contour Support Pillow brings together science and serenity for the restorative sleep your body has been craving.
Our sculpted latex shells your neck and shoulders, keeping your spine perfectly aligned so you wake up energized—no more morning aches.
Pick the loft that suits you: medium for dreamy back-sleep comfort, or higher for side-sleep bliss. Finally, a pillow that adapts to your habits.
100+ airflow channels and moisture-wicking latex work together to whisk away heat and sweat—no gel chills, just all-night freshness.
Engineered to hold its shape and bounce—night after night, year after year. No flattening, no sagging—just reliable support you can count on.
Made from natural latex with no harsh chemicals. Any mild “rubber” scent disappears within 48 hours, leaving pure comfort.
Loved by sleepers everywhere. Engineered to resist flattening and backed by rave reviews from long-time users.
You may return most new, unopened items within 30 days of delivery for a full refund. To qualify for a full refund, returned items must be unused, unopened, and in their original packaging.
We will cover the return shipping costs if the return is due to our error, such as receiving an incorrect or defective item. If your return is due to a change of mind or ordering the incorrect product, the return shipping cost will be at your own expense.
You can expect to receive your refund within four weeks from the date your returned package is handed over to the shipping carrier. However, refunds are often processed much faster. This estimated time frame includes:
To initiate a return, please email us at info@thailatexpillow.com.au with the following details:
We offer shipping to virtually any address within Australia and internationally. Please note that some products may have restrictions and might not be eligible for international shipping.
All orders are processed and dispatched within 24–48 hours of placing your order. Estimated shipping and delivery dates will be provided during checkout based on product availability and your selected shipping method.
Our standard shipping within Australia typically takes 3 to 5 business days. International shipping times vary by destination and can range from 7 to 21 business days.
Please note that shipping rates for many items are weight-based. The exact weight of each product can be found on its individual detail page. To comply with our shipping carriers' policies, all item weights will be rounded up to the nearest full kilogram (kg).
If you have specific shipping questions or special requests, please contact our support team prior to placing your order. We're always happy to assist!
Is it really natural latex? | Yes – our pillows are made from natural latex, sourced from sustainable farms in Thailand, free from synthetic fillers or harmful chemicals. |
Will it feel hot during summer? | No – latex has a naturally open-cell structure that enhances airflow, keeping the pillow breathable and cool throughout the night. |
Does it support the neck and relieve pain? | Absolutely – the ergonomic design supports natural spine alignment and helps reduce pressure on the neck and shoulders. |
How fast is shipping? | We ship directly from Australia. Orders are dispatched within 24–48 hours, and standard delivery takes 3–5 business days. |
Can I return the pillow if I’m not happy? | Yes – unopened pillows can be returned within 30 days. Just email us with your order number and reason, and we’ll send you a return label. |
Is it safe for kids or the elderly? | Yes – our latex is hypoallergenic and gentle on sensitive skin. We also offer different pillow shapes suitable for all ages. |
The pillow looks well-made and the concept is great. I can feel some improvement in neck support, but the nodules are a bit too noticeable for my liking. I'm quite sensitive when I sleep. I still use it occasionally, especially when my neck is sore, but it's not my everyday pillow. That said, for the price, it's a nice one to try if you like firmer texture.
Thank you so much for your honest feedback! 😊 We're glad to hear you found the quality and support helpful, even if it's not your go to every night. The massage nodules are designed to provide extra pressure relief, but we completely understand that everyone has different sensitivities when it comes to sleep. We truly appreciate you giving it a try, and we're here if you ever want to explore other models with a smoother surface. Thanks again for being part of the PAPATYA family!
Absolutely love this pillow! I'm a side and back sleeper and the contour fits perfectly under my neck. The texture felt a bit odd at first, but now I love it. like a gentle massage as I fall asleep. I wake up feeling so much more rested. For under this price, it honestly feels like a luxury product. Only wish I bought it sooner!
Thank you so much for your lovely feedback! We're thrilled to hear the pillow has made such a positive difference in your sleep. That 'gentle massage' feeling is exactly what we hoped the contour and texture would deliver. We're so glad it's become a favorite — and we agree, it's one of those 'should've bought it sooner' products! 😊
I've been waking up with neck stiffness for months, and this pillow made a big difference. The contour shape really supports my neck, and those little massage nodules feel great without being too hard. I do wish it was slightly wider so I wouldn't roll off the edge during the night, but otherwise, it's been a great upgrade. Definitely worth the price.
Thank you so much, Sarah! We're thrilled to hear the pillow has helped ease your neck stiffness — that's exactly the kind of difference we aim for. Your note about the width is super helpful too, and we'll definitely pass that along to our product team. So glad it's been a great upgrade overall. Sleep well!
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